Nedbank made quite a few changes to their online application process. The first one really is about trying to address an issue of expectation management. For example, they have added an initial phase to the application steps and called it Instant Bond Indicator. And really, what that is trying to address is to make sure that the clients who are ready for an application, that Nedbank manage their expectations in terms of what the bank is going to give them.
And for the clients that aren't quite ready, this will serve as an opportunity for them to get a real-time view of their credit and affordability and really empower them to start their search in a very informed way. So, that's one of the key changes that Nedbank have made over the last couple of months. As part of that, they expect to be making a lot more changes to enhance the overall experience for customers in the near future.
